We are committed to quality service and products, but if the product you received was faulty, we would offer you a partial or full refund depending on the issue. In such cases, please contact our customer support within 14 days of purchase and provide detailed information regarding the issue. Please be ready to provide some form of visual proof.
Please kindly note that we cannot offer a refund if you simply changed your mind and don’t want the book. We create each personalized book with special care, so take your time to decide if you want it before making the purchase.
If you would like to submit a refund request, please use the Submit a request form below.
If you dispute or request a chargeback for the purchase with your credit card provider, we will not be able to refund the transaction, and it might take months until the final resolution is settled upon. Cases closed in the merchant's favor cannot be reversed. We kindly ask you to stay patient and give us a chance to resolve it directly with you. Please contact support via the Submit a request contact form below.